PRIVACY POLICY

Last Update: 2024-06-04

• INTRODUCTION.

  Welcome to Traveln.ai! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy (hereinafter referred to as this “Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our platform. By using Traveln.ai, you agree to the collection, use, and sharing of your personal data as described in this Policy. We value your trust and are dedicated to protecting your privacy as you enjoy the innovative travel planning services we provide.

  
  

  Please review this Policy carefully to learn about our privacy practices with respect to your personal data. By visiting our platform and/or website and related mobile application, as well as other online platforms such as our affiliated partners’ websites, apps and social media, whether on a computer, smartphone, tablet, or similar device (each of which is referred to as a “Device”), you acknowledge and confirm that you have read and understood this Policy.

• WHO ARE WE?

  Traveln.ai (DIFC) Ltd owns and operates Traveln.ai, an online or digital travel platform that simplifies and personalizes trip planning by leveraging GenAI technologies. Our platform offers users the ability to create tailored itineraries based on their individual preferences and interests, and connects them with local experience providers, tour guides, influencers, and content creators. Traveln.ai incorporates advanced features such as gamification, dynamic event discovery, and spatio-temporal tour optimization to enhance the travel experience. We also provide a space for users to interact with AI algorithms and domain experts, share their travel experiences socially, and explore a comprehensive selection of bookable travel opportunities (hereinafter referred to as our “Services”).

• WHAT INFORMATION DO WE COLLECT AND PROCESS?

  When you access or utilize our Services, Traveln.ai collects and processes information from and about you to enhance and personalize your experience. We obtain this information through various means:

  • a) Passive Collection: We automatically collect certain information using cookies and similar tracking technologies to analyze service usage and enhance user experience.

  • b) Active Collection: We gather information that you provide directly via our platform, including during account registration and transaction processes.

  • c) Third-party Sources: We may receive information about you from affiliated entities, business partners, and independent third-party sources. Additionally, when you navigate to third-party websites through our Services or access our platform via a third-party site, these sites may share information with us about your activities on their services.

  Types of Information Collected.

  The types of information we may collect include, but are not limited to:

  • a) Contact Information: Your name, telephone number, postal and email addresses, both in hashed and unhashed forms.

  • b) Financial Information: Billing and payment details such as bank account numbers, credit card details including cardholder name, expiration date, authentication code, and billing address.

  • c) Identity Verification Documents: Documentation required to support travel arrangements and planning.

  • d) Account Details: Your username, password, and other related information.

  • e) User-Generated Content: Photos, reviews, social media posts, forum discussions, and videos that you provide.

  • f) Geolocation Data: Precise location information if you have enabled location services on your device.

  • g) Device Information: Details such as IP address, browser type and language, operating system, unique device identifiers, and advertising identifiers.

  • h) Online Activity Information: Records of the pages visited, content reviewed, and applications accessed on our platform.

  • i) Voluntary Disclosures: Any additional information you choose to provide about yourself or your preferences.

  • j) Transaction History: Details of the purchases you have made and experiences you have booked through our platform.

  • k) Travel and Experience Preferences: Information about your travel itinerary and preferences.

  • l) Customer Service Communications: Records of interactions with our customer service team, including calls.

  • m) Location Information: In certain circumstances, we collect location-based information, which may be derived from your device settings or from metadata contained in uploaded photographs.

  We may also collect information about other individuals that you provide, such as other travelers, local experience providers, tour guides, influencers, and content creators, including their contact details and related information. If you submit any personal information about others, you must obtain their consent and confirm they are informed about how their information will be used as outlined in this policy.

  
  

  This comprehensive approach to information collection is designed to tailor and optimize our Services, making your travel experience as seamless and enjoyable as possible.

• PURPOSE OF INFORMATION USE

  Traveln.ai utilizes personal information to enhance and customize your experience with our Services in the following manners:

  
  

  Registration and Transactional Support:

  • Account Management: Register and maintain your account, enabling full access and use of our Services.
  • Purchase Facilitation: Assist in the completion and facilitation of transactions.
  • Promotional Offers: Provide opportunities to participate in promotional programs, including competitions, gift cards, rewards, cash back offers, and discounts.

  Service Improvement:

  • Analytics: Utilize your information for analytical purposes to enhance the functionality and user interface of our Services.
  • Customization: Deliver a personalized experience by categorizing users based on usage patterns, interests, and demographic data.
  • Market Research: Send invitations for surveys, market research, or panel interviews to gather insights aimed at service improvement.

  Personalization and Customization:

  • Targeted Offers: Notify you of special promotions, products, and services from us, our affiliates, or our partners that align with your interests.
  • Ad Customization: Personalize and tailor your online experience, including advertisements, based on inferences made from your activities and preferences.

  Communication and Interaction:

  • Direct Communication: Communicate directly with you or facilitate communication between you and our partners or affiliates.
  • Interaction Monitoring: Monitor and record your interactions with us, including communications with customer service and sales teams, utilizing technologies like pixels to gauge engagement with our emails.
  • Content Hosting: Host and manage your reviews, forum posts, photos, videos, and other user-generated content.
  • Inquiries and Feedback: Respond to your inquiries and address your comments effectively.

  Legal and Compliance Obligations:

  • Dispute Resolution: Address and resolve any disputes or technical problems.
  • Fraud Prevention: Implement measures to prevent fraud and other unlawful activities.
  • Legal Compliance: Ensure adherence to legal requirements, respond to legal processes, prevent harm, and protect our rights.
  • Payment Security: Provide secure payment services, including measures to detect and prevent money laundering, fraud, and security incidents, comply with legal obligations, and enforce terms of service.

  Automated Decision-Making Safeguards:

  • Rights Protection: In instances where automated decision-making is used to process personal information, Traveln.ai will implement necessary measures to protect your rights and freedoms, including the right to request human intervention.

  This policy outlines our practices for handling personal information to ensure efficient service delivery while respecting and safeguarding your privacy rights.

• INFORMATION SHARING

  To facilitate our Services and fulfill processing needs, Traveln.ai engages with various service providers and may share personal information under the following conditions:

  • Group Companies: Information may be shared within our corporate group to enhance the provision of product and service offerings both related and unrelated to travel and experiences. This facilitates purchases and allows a deeper understanding of user interactions with our platform. All affiliated companies adhere strictly to this Privacy Policy and comply with applicable legal standards for promotional communications.
  • Suppliers: We share information with suppliers who assist in facilitating our Services, including transaction processing and logistical support, if applicable.
  • Business Partners: Information about your use of our Services, devices, and interactions may be shared with trusted business partners under strict confidentiality, privacy, and security obligations. We do not control the privacy practices of these third parties.
  • Social Media Platforms: When you choose to share information via social media platforms through our Services, such interactions are governed by the privacy policies of those platforms and the privacy settings you establish with them.
  • Advertising Networks: We may collect and share information about your interests with advertising networks and data aggregators. Many of these entities are part of frameworks like the Network Advertising Initiative or the Digital Advertising Alliance, which provide options to opt out of targeted advertising. To opt out and learn more about these options, please visit the Digital Advertising Alliance website.
  • Fraud Detection Services: Third-party services may provide us with technologies to detect and prevent fraudulent activities on our Platform.
  • Other Third Parties: We may share information with other third parties such as referring websites, which assist in website operations or deliver targeted online advertising. These third parties may also provide content management and hosting tools. They are contractually bound to handle data as data processors on our behalf and are restricted to performing only permitted functions.
  • Device Settings: Users can control certain types of data sharing through their device's operating system settings, including opting out of sharing with certain advertising networks. Adjusting your device’s privacy settings can disable the collection and sharing of specific data types, which may affect functionality within our Services. For assistance with these settings, please contact your device manufacturer or mobile service provider.
  • Legal and Regulatory Compliance: We may disclose information if required by law, or if we believe such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of Traveln.ai, our users, or others. This includes exchanging information with other companies for fraud protection and credit risk reduction.
  • Corporate Transactions: In the event of a corporate sale, merger, reorganization, dissolution, or similar event, personal information may be part of the transferred assets. In the unlikely event of bankruptcy, information may be transferred or acquired by a third party.

  This policy details the framework within which information is shared to ensure compliance with legal standards while protecting user privacy and enhancing service delivery.

• INFORMATION CHOICES.

  At Traveln.ai, we empower you with various options regarding the collection, use, and management of your information:

  • Account Management: You may access, update, or close your account at any time through the "User Profile" section of our website or application.
  • Communication Preferences: You have the right to choose how we communicate with you. This includes modifying your preferences for receiving promotional and marketing communications.
  • Data Provision: You may choose not to provide certain information, but please be aware that this may impact your ability to utilize specific features of our Services.
  • Geolocation Controls: You have the option to disable the collection of geolocation data through your device settings. Please note that turning off location services may affect the functionality of certain features within our Services.
  • Account Closure: Should you decide to close your account, we will deactivate your account and remove your profile information from active view. However, we may retain residual information related to your account for internal purposes. These purposes include backups, fraud prevention, dispute resolution, investigations, fulfilling our legitimate business interests, and complying with legal obligations. This information will be retained for a period necessary to fulfill the purposes outlined in this Privacy Policy.
  • Marketing Subscriptions: As a registered member, you can alter your marketing subscriptions and email preferences at any time within your account settings.
  • Opt-Out of Promotional Messages: You can unsubscribe from receiving promotional messages, including emails about travel-related opportunities, by following the unsubscribe instructions provided in any promotional email you receive from us.

  This section outlines your rights and options regarding your personal data and how you can control the way in which we handle your information.

• YOUR RIGHTS REGARDING PERSONAL DATA

  Traveln.ai respects your rights to control your personal data. You may manage your profile and personal data by logging into your account or contacting us directly through the specified communication channels.

  
  

  Under applicable laws, you have the following rights concerning your personal data:

  • Access: You have the right to request access to personal data we hold about you.
  • Correction: You may request that any inaccurate or incomplete personal data be corrected or updated.
  • Erasure: You have the right to request the deletion of your personal data from our records.
  • Restriction: You may ask us to restrict the processing of your personal data under certain circumstances.
  • Data Portability: You have the right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, have us transmit that data to another controller.
  • Objection: You may object to our processing of your personal data, including for marketing purposes based on profiling and automated decision-making.
  • Withdrawal of Consent: Where the processing of your personal data is based on consent, you have the right to withdraw that consent at any time.
  • Continued Processing: You may request continued processing of your personal data beyond the fulfillment of the processing purposes to assert or defend legal claims, or in connection with legal proceedings.
  • Information Request: You have the right to inquire about the specific types of personal data we process about you.

  In instances where a request for correction is not accommodated, you have the right to request that a statement be attached to your personal data indicating that a correction was sought but not made.

  
  

  While we endeavour to comply with all valid requests regarding your rights as a data subject, please note that certain exceptions may apply, depending on legal requirements and exceptions applicable under local law.

• PRIVACY PRACTICES OF THIRD PARTIES.

  This Privacy applies solely to the collection, processing, and use (including disclosure) of personal information by Traveln.ai as a result of your interaction with our Platform. It does not extend to any websites that may be linked from our Platform, nor to the privacy practices of any third parties, including our Business Partners, even if you access them through links from the Site.

  
  

  We encourage you to review the privacy policies of any third-party websites or services before providing them with personal information or engaging in any offers or promotions they may sponsor. Each third party operates independently from Traveln.ai, and has its own privacy statement governing the handling of personal information. Please acquaint yourself with these external privacy policies to ensure informed decisions about the sharing of your data.

• SECURITY OF PERSONAL DATA

  Traveln.ai is committed to protecting the security of your personal data. We have implemented a comprehensive information security program that includes administrative, technical, and physical controls designed to safeguard your data. This includes the use of industry-standard encryption technologies. Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

• RETENTION OF PERSONAL DATA

  Traveln.ai retains personal data for the duration your account remains active or as necessary to deliver our services to you. Should you choose to close your account, we will retain your personal data for a period necessary to fulfill operational business requirements, including but not limited to, maintaining financial records, preventing fraud, and resolving disputes. Additionally, we retain personal data to the extent required to comply with our legal obligations, resolve disputes, and enforce our agreements. Once these purposes are no longer applicable, your personal data will be securely deleted or anonymized.

• SOCIAL NETWORKS AND COMMUNITY INTERACTION

  Social Community Areas: Access to the Site may include links to community areas where users can publicly post information, interact via discussion boards or blogs, review products and merchants, and submit media content. Before engaging in these areas, you are advised to review our Terms of Use carefully. Be aware that any information you post in these public areas may be visible to anyone with Internet access. Information you share, including your email address, can be read, collected, and used by others. For instance, publicly posting your email address alongside a restaurant review could result in receiving unsolicited messages from third parties. We strongly advise against sharing sensitive personal information in these public forums.

  
  

  Connecting Through Social Networks: The Site provides functionalities to connect your social network accounts for enhanced interaction and sharing capabilities. The specific conditions are as follows:

  • Automatic Connection: If you are logged into both the Site and a social network, and your email addresses on both accounts match, your accounts will automatically be linked.
  • Manual Confirmation Required: If the email addresses do not match, you will be prompted to confirm the linking of the accounts. Validation may require logging into your social network account to confirm control.
  • Log-In Credentials: If you are logged into the Site but not the social network, you will need to provide your social network credentials or register for a new account when using the Site’s social network connection functions.
  • New Users: For users not registered with Traveln.ai, using the Site’s social network connection functions will first prompt for social network credentials followed by an option to register with Traveln.ai. Post-registration, you may choose to sync and share specific activities from Traveln.ai back to your social network, subject to your social network's privacy settings.
  
  

  Consent and Privacy Settings: By using the Site’s social network connection functions, you consent to our access to the elements of your social network profile information that you have made available for sharing, in accordance with the settings in your social network profile, the social network's terms of use, and this Privacy Statement. You may withdraw this consent at any time by adjusting the privacy settings on your social network account.

• CHANGES TO THIS POLICY.

  Traveln.ai regularly revises this Policy to reflect updates in our privacy practices, such as the introduction of new services, functionalities, or features on the Platform. In the event of material changes to our privacy practices, we will notify you through appropriate means, which may include an email sent to the address associated with your account, a notice posted prominently on the Platform, or other communication methods.

  
  

  The date of the latest update to this Policy is indicated by the "Effective Date" noted at the beginning of this Policy.

  
  

  By continuing to use our Platform after receiving notice of these changes, you acknowledge and accept that the collection, use, processing, and management of your personal data will be governed by the updated Policy. If you disagree with the changes, you have the option to adjust your account settings or close your account as outlined in the relevant sections of this policy and/or stop using our Platform.

• CONTACT.

  Exercising Your Data Rights: Should you wish to exercise any of the rights detailed in this Policy regarding your personal data, please utilize the "Data Request" button located at the top right corner of this document. This tool is designed to streamline the process of addressing your requests efficiently.

  
  

  Contact Information: If you have questions or comments about this Privacy Policy, please do not hesitate to contact us. You can reach our support team via email at support@traveln.ai. Alternatively, you are welcome to contact us through postal mail at the addresses provided below. Your feedback and inquiries are important to us, and we are committed to promptly addressing your communications.

  
  
  • Traveln.ai (DIFC) Ltd, registered office at Traveln.ai Ltd
  • DIFC Innovation Hub
  • Gate Avenue, Zone D - Level 1
  • Al Mustaqbal St
  • Dubai, United Arab Emirates