CANCELLATION POLICY

Last updated: 2025-02-26

1. Business-Defined Cancellation Policies

   Each service provider on Traveln.ai establishes its own cancellation and refund policies. These policies vary based on experience type, booking conditions, and operational needs. Customers should carefully review these policies prior to booking.

2. How Cancellations Work

   • Travelers must follow the specific provider’s cancellation policy provided at booking.
   • Cancellation or modification requests must be submitted via the Traveln.ai platform or directly with the service provider.
   • Providers have 5 business days to respond to refund requests; if not, Traveln.ai will intervene.
   • Traveln.ai processes cancellations based solely on the rules and conditions set by each provider.

3. Refunds and Modifications

   Refund terms including amount, processing time, and fees depend on provider policies. Traveln.ai processes approved refunds within 5-7 business days, though actual receipt may take an additional 3-5 business days.

   Refund Eligibility:

   • Full refunds: If a provider cancels or fails to deliver.
   • Partial refunds: If canceled within the provider’s allowable refund period.
   • No refunds: If marked non-refundable unless a force majeure event occurs.

   Modifications, including rescheduling, are subject to provider terms. Traveln.ai imposes no additional cancellation fees.

4. Non-Refundable and Special Cases

   Certain bookings are non-refundable or have special conditions (last-minute bookings, seasonal events, promotions). These terms will be clearly displayed before purchase.

   For force majeure events (e.g., natural disasters, government restrictions), providers may offer exceptions.

5. Traveln.ai's Role

   Traveln.ai facilitates communication between travelers and service providers but does not directly manage cancellations or refunds beyond stated terms. Travelers agree to provider terms upon booking. Our support team can mediate disputes but final decisions rest with the provider.

   For assistance, contact our support at support@traveln.ai.

6. Dispute Resolution Process

   Contacting the Service Provider: Travelers should first attempt to resolve issues directly with the provider, following their outlined procedures.

   Escalation to Traveln.ai: If unresolved, travelers can contact Traveln.ai’s support team at support@traveln.ai within 7 days.

   Resolution Timeline: Initial responses within 24-48 hours; resolutions typically within 10 business days.

   Payment Gateway Disputes: Payment disputes should first be addressed with Traveln.ai. Unresolved issues may then be escalated to payment gateway dispute processes, subject to verification.

   Final Decisions: Final resolutions are based on provider policies, provided evidence, and Traveln.ai mediation efforts. Refund processing follows provider policies and stated timelines.